Thomas Falls
 

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FREQUENTLY ASKED QUESTIONS
Thomas Falls Zipline
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dot Q: Where are you located?

A:  We are located in East Texas at 5543 State Highway 259 North - between Diana & Ore City. Do NOT PLUG our physical address into your GPS. If using a GPS, set it for intersection US 259 N & FM 726! (We are a mile or 2 NORTH of the intersection) Some GPS systems are sending drivers in the wrong direction!!

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Q: What are your hours?

A: We are open 7-days week by reservations only.  Reservations are taken by phone only. Please phone 903-968-6924 between the hours of 9:00 am-7:00 pm.

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dot Q: How do I make a reservation?

A: Reservations are made only by phone. Please phone 903-968-6924 between the hours of 9:00 am-7:00 pm to make your reservation. We DO NOT make reservations, or confirm open dates via email.

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dot Q: Where can I find the prices?

A: Please click here to visit our pricing page.

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Q: Is there a height, weight & age limit?

A: Yes.

  • Weight limit: 45 lbs - 275 lbs (or fit into a 42" harness) (weight exceptions can be made in some circumstances)

  • Height limit: 3' 6" - 6' 8"  (exceptions can be made in some circumstances)

  • Age limit:  We have tandems for children 3-5 years if they weigh less than 45 lbs. (no night-time tandems)

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dot Q: Who is required to sign a waiver?

A: Everyone who is going to be on the property beyond the office!  It doesn't matter if you are a guest, or spectator to an event, if you are going to be on the property, you MUST sign a waiver.  This includes people ranging in age from 0-100+.

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Q: Can my child zip-line without me being present?

A: Yes, but only when accompanied by an adult. You will need to pre-sign a participation waiver.  Persons under 18-years and under must have a parent or legal guardian sign a waiver.

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dot Q: Are life jackets required for water challenges & do I need to furnish my own?

A: Yes. Life-jackets are required for 15-year olds & younger and for adults that are not good swimmers. You may be required to furnish your own life-jacket as we may not have enough in stock for your group.

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Q: What type of clothing & shoes should I wear?

A: Closed toe shoes only are allowed on the course. Clothing should be fitted & comfortable. Jewelry is not recommended as it could be a hazard and/or break & fall-off. Long hair must be pulled up & secured or pulled back in a pony tail.

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dot Q: Is there a lot of walking & climbing to get to the platforms?

A: No.  We provide a wagon ride to each platform.  There isn't any tower or hill climbing.

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dot Q: Do you offer gift certificates?

A: Yes. Phone 903-968-6924 to purchase your gift certificate.  You do not have to purchase them in person.  We can email them to you!

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dot Q: Do you offer rain checks?

A: Yes. In case of inclement weather, rain checks are issued and are good for up to 6-months from the date booked.

It is up to you to phone to see if the weather at Thomas Falls is permitting your activity.  Rain checks will not be offered to "no shows".

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dot Q: Do you offer refunds?

A: No.  We do not offer refunds under any circumstance.  We do offer rain checks that are good for up to 6-months from the date booked if you cancel within 8-hours of your reservation or if the weather is not permitting. Rain checks will not be offered to "no shows".

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Q: Can I bring someone to watch if they aren't zip-lining?

A: Yes. Your guests may sit in our pavilion.  However, children must be attended by a parent, or guardian, at all times.

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dot Q: Do you have food & drinks?

A: Yes. We have snacks & drinks.

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Q: Is smoking & alcohol allowed?

A: No. Smoking and/or alcoholic beverages are not allowed at any time. Also, this is a family friendly environment so please no inappropriate language or conduct.

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Not Recommended if:
  • You are pregnant
  • You have recently had surgery or a serious illness
  • You have a history of serious back problems
  • You are under the influence of alcohol or medication

Requirements:

  • Closed toed shoes only are allowed on the course.
  • Helmets & safety equipment (supplied) must be worn at all times.
  • Long hair must be pulled up & secured or pulled back in a pony tail.
  • Each participant must sign a release.
  • Persons under 18 must have a parent or legal guardian to sign.
  • Participants must follow the directions of their guide AT ALL TIMES!
  • Smoking and/or alcoholic beverages are not allowed at any time.
  • Children must be attended by a parent, or guardian, at all times.
  • Thomas Falls is a family friendly environment, please no inappropriate language or conduct.
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Phone Today to Reserve Your Event!

5543 US Highway 259 North . Diana, Texas  . 903-968-6924 (if no answer, phone: 903-736-5155)

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